Frequently Asked Questions

Answers to 20 common questions about setup, migration, security, pricing and compliance.

FAQ

Frequently Asked Questions

Knowledge Base & Support

Short guides and frequently needed technical documents for Zimbox users.

Changing Your Password

A strong password is step one. Renew yours in a few clicks from the preferences menu.

iPhone (iOS) Mail Setup

Follow Settings, Mail and Add Account, then complete setup with Exchange or IMAP.

Android Exchange Setup

Open Settings and Accounts, choose Exchange, then enter your email address and password.

Creating Filter Rules

Automatically move or tag mail from specific senders into folders.

Safe Sender List

Prevent mail from important partners from accidentally landing in spam.

Auto-Reply (Vacation Mode)

Set up an out-of-office reply for holidays in seconds.

What Are SPF, DKIM and DMARC?

Three DNS records that protect your domain against spoofing. We configure them for you during setup.

Aliases and Distribution Lists

Learn how to create alias addresses like info@ and lists that deliver to whole teams.

Setting Up Two-Factor Authentication

Add a second security layer to your account. Active within minutes using an authenticator app.

Bring Your Communication Infrastructure Into the Future

Stop wasting time on legacy systems and inflated license fees. Talk to a Zimbox expert. We analyze your current setup and prepare a tailored migration plan at no cost.